Account set-up Whether you are establishing an account with us in advance or the same day you place an order, there is no charge.
Photo Match Send us a picture of the person that you would like to match the donor to along with the donor numbers of 3-5 donors you are interested in. We will then tell you which of your donor selections most closely matches your photo. Photo matches can be submitted either by email (cryogam@lpbroadband.net) or through regular mail.
Phone Consult We are happy to answer your questions over the phone.
Stat Orders If you call us today (by 2 PM Colorado time) and need the specimen tomorrow, we will get that order out to you at no extra charge.
Cancelled Orders If you have placed an order with us and cancel it before we pack it for shipment or pick-up, there is no charge.
Weekend and Holiday Pick-Ups If you need of an emergency specimen pick-up over the weekend or holiday we do not charge an additional fee for this special service. Weekend and Holiday pick-ups are only available on dry-ice (we do not provide liquid nitrogen tank pick-ups on the weekend). Please note that weekend and holiday pick-ups are for emergency only. Please plan accordingly and try to pick-up your specimen during the week during regular business hours.
We are proud of our customer service.
We think you will be pleased by it!